Shipping Country Changes FAQ

• Why does Wish no longer ship to my country?
• What happens to my Wish Cash, Wish Rewards, or Wish Gift Cards? 
• Can I still access my Wish account?
• Will I still receive an order I placed before country’s exit date? 
• Can I still request a refund or exchange?

Why does Wish no longer ship to my country?

We’re on a journey to streamline our business and improve the Wish marketplace. To do so, we’ve made the difficult decision to discontinue service to customers in some markets. 

Starting Feb 1, 2022, customers in Indonesia will not be able to download the app or make purchases on the Wish marketplace. Starting March 1, 2022, customers in the following countries will not be able to download the app or make purchases on the Wish marketplace.

We apologize to all of the loyal Wish customers affected by these changes. We regularly evaluate the global market for growth opportunities. Be sure to check out location page for the most up-to-date information.

Algeria Anguilla Antigua and Barbuda Armenia  Aruba Azerbaijan Bahamas Bahrain Bangladesh Barbados  Belize Bermuda Bhutan Bolivia Botswana British Virgin Islands Cambodia Cayman Islands Cyprus  Dominican Republic Dominica Ecuador Egypt El Salvador Fiji Gabon Georgia Ghana Guatemala Guyana Grenada Honduras India Indonesia Jamaica Jordan Kuwait Kazakhstan Kenya Kyrgyzstan

Mauritius Malaysia Maldives Mongolia Montserrat Morocco Myanmar Namibia Nepal Nicaragua Nigeria Niue Oman Pakistan Panama Paraguay Philippines Qatar Reunion Russia Saudi Arabia Saint Helena, Ascension and Tristan da Cunha Saint Lucia Seychelles Sri Lanka Suriname Swaziland Taiwan Thailand Tonga Trinidad and Tobago Tunisia Turkey United Arab Emirates Uruguay Uzbekistan Venezuela Vietnam Zambia

What happens to my Wish Cash, Wish Rewards, or Wish Gift Cards?

If you are located in one of the countries listed above, you will no longer be able to access Wish Cash and other credits in your account starting March 1. If you are in Indonesia, please note that you will no longer be able to access Wish Cash and credits in your account starting February 1. 

We highly recommend and encourage you to apply your Wish Cash, Wish Rewards, and/or Wish Gift Cards to purchases before these dates. Orders must be placed before February 1 (for customers in Indonesia) and before March 1 (for the other countries) to be processed and shipped.

For more information, please see our Terms of Use. 

 

Can I still access my Wish account?

Yes, you will still be able to access your account and order history through the Wish app to track any purchases made before your country’s exit dates, or to contact customer support. However, you will not be able to place new orders on Wish. 

 

Will I still receive an order I placed before my country’s exit date?

Orders placed before Feb 1, 2022 in Indonesia, and before March 1, 2022 in the other affected countries will be processed and shipped. It’s important to note that merchants may cancel some orders as a result of these changes.

 

Can I still request a refund or exchange?

For more information about our refund policies, please see our policies page. If you need help with your order or have any other questions not covered in this article, you can contact us directly through Wish Assistant.