Once notified of a product recall (Regulator or Manufacturer-driven):
- All recalled product listings are removed from the Wish platform within 24-48 business hours of the announcement. This includes products covered by the recall (i.e. by product name/title, image, or description). These global removals fall under our Recall Items Policy.
- We notify all purchasers of the recall, using recall notice verbiage (provided by either the product manufacturer, regulatory agency, or sometimes authorized distributors/retailers), or Wish-generated protocol language.
- Consumer refunds may be processed.
- D2B/D2C market withdrawals can be facilitated case-by-case if policy or law requires.
- We notify 3P merchants, with requests for inventory depletion confirmation. Merchant is notified via the Wish Merchant Dashboard.
- We cancel all pending orders of the recalled items.
- Inventory owners/warehouses are notified within established logistic channels.
- We provide manufacturers/retailers with a resolution of action items. In some circumstances, Wish may report findings to the regulatory entity. This is more frequent between manufacturers and brand owners who request recall activity.
- The Wish Customer Support Help Center and FAQ are updated with the recall announcement, as well as our merchant Prohibited Product Listings here.
- This section of the FAQ is intended to provide information for consumers, and the public, around topics concerning regulator or manufacturer-driven recall notifications. Wish has published certain articles herein for the public such that if a consumer believes they purchased a recalled product(s), they have clear follow-up instructions on the next steps (e.g., disposal, recycling, return, etc.)
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