Wish has a very customer-focused returns policy.
We’re committed to your satisfaction on every purchase. If your item arrives and there's an issue or you’re not 100% satisfied, you can request a refund within 30 days of the delivery date.
- In most cases, we won’t ask you to return the item.
- If you are asked to return the item, all returns are free.
- We’ll never ask you to send your items back internationally.
All packages are also backed by our Money Back Guarantee. We calculate a maximum delivery date for every item in case there are delays that are out of our control. If your item does not arrive by the maximum delivery date, you can place your refund request within 30 days from this date.
To start a refund request, please contact our support team through the app.
We have no obligation to consider requests placed outside of these timeframes. You can view more about our policy here.