I couldn’t pick up my item because the store rep was having issues scanning my QR code. What should I do?

If the store rep scanned your code and it indicated either that your item was unavailable or that the QR code didn’t work, it’s likely that:

1. You went to the wrong pickup location

With more and more stores participating in Pickup Now and Ship to Store, it’s possible that you might have gone to the wrong store.

If this is the case, you can go to the correct location to pick up your item or cancel and reorder the item using a shipping method that will deliver it straight to your address.

2. Or, the store was having technical issues with the app

If you were unable to complete your pickup because the store was having technical difficulties, you may cancel and reorder the item using a shipping method that will deliver it straight to your address.

We want your shopping experience to be as seamless and enjoyable as possible. However, we realize that unexpected circumstances can sometimes occur and apologize for the inconvenience.