How do I cancel an order?

Made an order by mistake, ordered the wrong size or color, or maybe you chose the wrong Ship to Store pickup location? Don’t worry, Wish has your back. 

For most purchases, you can make changes to your order, including cancelations, within the 30 minute cancelation window after placing the order.* This ensures that stores will fulfill and ship it quickly! 

Here’s how to submit a cancelation request with Wish Assistant:

1. Visit this link to view your Order History. 
2. At the bottom of the applicable Item Details page, click ‘Need help with this item?’ to load the Wish Assistant. 
3. If you're within the 30 minute cancelation window, the Wish Assistant can process your item cancelation and you will not be charged.

Please keep in mind that if the order is outside the 30 minute cancelation window or has already shipped, we're unable to update or cancel it. Not to worry, you can request a return for your order for a full refund. Check out this article here for more information.

If you encounter any other issues once you receive your order, please get in touch with us directly through Wish Assistant and we’ll be happy to help. 

Can I cancel a Ship to Store order? 

Like regular orders, you’ll only have 30 mins after the order is placed to request a cancelation through Wish Assistant. Once the item has been processed and shipped to the store, you may choose to pick it up or Contact Support to open a refund request. 

Keep in mind that if you do not collect your order by the pickup deadline, your Ship to Store order will automatically be canceled. However, you will be responsible for a 20% restocking fee.

How will I get refunded if I cancel my order? 

Depending on your payment type, your refund will be credited back to your original form of payment.

Refunds to a card can take up to 10 business days to appear in your account. Please keep in mind that for many cancellations, the cancellation occurs prior to the charge being captured. This means, your original charge may drop from your statement completely so you will see neither a charge nor a refund.

Refunds to Wish Cash (store credit) should appear in your Wish Cash balance within 1 hour and the funds can be automatically applied to your next Wish order.

Why was my order canceled? 

It's possible that the store was out of stock in the item you purchased. If your order is canceled by the merchant, you will be issued a refund to your original method of payment. If you still want the item, don’t fret! You may find the same item or something similar from other merchants.

 

*Customers purchasing with the Boleto payment option may cancel anytime before the payment is complete. The 30 mins cancelation window will be in effect after payment is complete.