We strive to provide our customers with the best possible service, and must periodically ensure that all consumers on the platform are not unfairly benefiting from our generous refund & return policies. Shoppers who abuse these policies negatively impact the entire platform, including the experience of other shoppers.
To determine that an account has had excessive refunds, our system analyzes account activity, as well as activity across multiple accounts that may be connected. If we find that an account continues to have excessive returns and refunds, it may violate our Return Policy and may be blocked from future refunds.
With regard to your refund and support interactions, we will continue to fully support your purchases once your account is back in good standing. You can get your account back in good standing by continuing to purchase on Wish.