What causes an account restriction?
There may be certain instances in which we restrict your account as a safety precaution to protect your personal information. For example, this may occur if your account has been flagged for suspicious activity or if your account may have violated our Terms of Service.
How do I lift the restriction on my account?
If you feel like this was done in error, we want to help! Please reach out to us by emailing firstname.lastname@example.org and verifying your account.
Why am I blocked from getting refunds?
We strive to provide our customers with the best possible service. Every so often, we need to ensure that all consumers on the platform are not unfairly benefiting from our generous refund and return policies. Shoppers who abuse these policies negatively impact the entire platform, including the experience of other shoppers.
To determine that an account has had excessive refunds, our system analyzes account activity, as well as activity across multiple accounts that may be connected. If we find that an account continues to have excessive returns and refunds, it may violate our Return Policy and may be blocked from future refunds.