Why hasn't my tracking information updated?

To maintain lower shipping costs, some carriers used by stores provide limited tracking information. Many of our products are shipped from overseas, so there may be several days between scans if the shipment is moving between countries or territories.

We don't have any additional tracking information beyond that which is provided by the carrier and shown to you in your Order History. Rest assured that your package is safely on its way to you!

All packages are also backed by our Money Back Guarantee. We calculate a maximum delivery date for every item in case there are delays that are out of our control. If you still haven't received an order and the maximum delivery date has passed, please Contact Support regarding the affected item from your Order History.