Sometimes weather, high packet volume, or other unforeseen circumstances can cause postal service delays. All packages are backed by our Money Back Guarantee. We calculate a maximum delivery date for every item in case there are delays that are out of our control.
If your item hasn't arrived by the maximum delivery date, please navigate to the item in your Order History and contact support. Our Wish Assistant will help you with a resolution.
Please also note that with the ongoing global pandemic, we anticipate potential delays with shipping. You can read more about that here.