How do I report a problem with an item that I picked up?

If you’re having issues with an item you purchased through Pickup Now or Ship to Store, our Customer Support team would be happy to help. 

Select a device type below and follow the steps provided to open a request.

iOS

1. Go to your Order History.
2. Navigate to the relevant order then tap to open.
3. Scroll to the bottom of the page then tap Contact Support.
4. From there, follow the prompts and select the option relevant to your issue.
5. Provide any additional information that may be requested.
6. We’ll be in touch within 2-3 days after we’ve processed your request.

Android

1. Go to your Order History.
2. Navigate to the relevant order then tap to open.
3. Scroll to the bottom of the page then tap Contact Support.
4. From there, follow the prompts and select the option relevant to your issue.
5. Provide any additional information that may be requested.
6. We’ll be in touch within 2-3 days after we’ve processed your request.

Web

1. Visit your Order History.
2. Navigate to the relevant order.
3. Click Contact Support.
4. From there, follow the prompts and select the options relevant to your issue.
5. Provide any additional information that may be requested.
6. We’ll be in touch within 2-3 days after we’ve processed your request.