If you have an issue with an existing order, please contact Wish Customer Support through the app or on web, and follow the relevant prompts. Below are more detailed instructions based on your device type.
iOS
- Open the app menu by tapping the icon on the bottom-right corner of the screen.
- Tap Order History.
- Locate the item you have an issue with and tap on the item itself to open the Item Details page
- Scroll to the bottom of the Item Details page and click the Contact Support button
- Follow the relevant prompts to open a ticket to our Customer Support team
Android
- Open the app menu by tapping the icon on the top-left corner of the screen
- Tap Order History
- Locate the item you have an issue with and tap on the item itself to open the Item Details page
- Scroll to the bottom of the Item Details page and click the Contact Support button
- Follow the relevant prompts to open a ticket to our Customer Support team
Web
- From a non-mobile device, log into your Wish account through www.wish.com
- Hover over your profile name at the top-right of the page, and click on Order History. You may also click here to view your Order History.
- Locate the item you have an issue with and click Item Details
- Scroll to the bottom of the Item Details page and click the Contact Support button
- Follow the relevant prompts to open a ticket to our Customer Support team
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