Contact Customer Support

If you have an issue with an existing order, you can contact our Customer Support Team a few different ways: 

• Via the iOS or Android app 
• Through our website 
• And select markets can reach us through our 24/7 chat*

For all of these options, you may contact us directly by clicking on your Order History and select the product(s) you have questions about. Simply follow the relevant prompts in the Wish Assistant and someone from our team will offer their support.

What if I have a general question before placing my Wish order? 

If you haven’t ordered with us yet and have general questions about Wish, your Wish account, or anything else, try searching our Help Center. It’s the easiest way to find answers to all your pre-purchase questions.

How to get in touch 

Here’s how you can reach us based on your device type when you have questions about your Wish purchase.

iOS

1. Open the app menu by tapping the icon on the bottom-right corner of the screen.
   
2. Tap Order History.
   
3. Locate the item you have an issue with and tap on the item itself to open the Item Details page.
   
4. Locate and tap the Need help with this item? section.
   
5. Locate and tap the Contact Support button and follow the prompts provided by the Wish Assistant.
   

Android

1. Open the app menu by tapping the icon on the top-left corner of the screen.
   
2. Tap Order History
   
   
3. Locate the item you have an issue with and tap on the item itself to open the Item Details page.
   
4. Locate and tap the Need help with this item? section.
   
5. Locate and tap the Contact Support button and follow the prompts provided by the Wish Assistant.
   

Web

1. From a non-mobile device, log into your Wish account through www.wish.com .
2. Hover over your profile name at the top-right of the page, and click on Order History. You may also click here to view your Order History.
   
   
   
   
3. Locate the item you have an issue with and click Item Details.
   
4. Scroll to the bottom of the Item Details page and click the Need help with this item? button.
   
   
5. Click the Contact Support button at the bottom of the Order History landing page.
6. Follow the relevant prompts provided by the Wish Assistant.