Contact Customer Support

If you have an issue with an existing order, please contact our Customer Support Team through the app or web and follow the relevant prompts in the Wish Assistant. Here are more detailed instructions based on your device type:

iOS

1. Open the app menu by tapping the icon on the bottom-right corner of the screen.
   
2. Tap Order History.
   
3. Locate the item you have an issue with and tap on the item itself to open the Item Details page.
   
4. Locate and tap the Need help with this item? section.
   
5. Locate and tap the Contact Support button and follow the prompts provided by the Wish Assistant.
   

Android

1. Open the app menu by tapping the icon on the top-left corner of the screen.
   
2. Tap Order History
   
   
3. Locate the item you have an issue with and tap on the item itself to open the Item Details page.
   
4. Locate and tap the Need help with this item? section.
   
5. Locate and tap the Contact Support button and follow the prompts provided by the Wish Assistant.
   

Web

1. From a non-mobile device, log into your Wish account through www.wish.com .
2. Hover over your profile name at the top-right of the page, and click on Order History. You may also click here to view your Order History.
   
   
   
   
3. Locate the item you have an issue with and click Item Details.
   
4. Scroll to the bottom of the Item Details page and click the Need help with this item? button.
   
   
5. Click the Contact Support button at the bottom of the Order History landing page.
6. Follow the relevant prompts provided by the Wish Assistant.