If your item arrives and there's an issue, please contact our support team through the app. You can place your request for a return or a refund within 30 days of delivery date.
All packages are also backed by our Money Back Guarantee. We calculate a maximum delivery date for every item in case there are delays that are out of our control. If your item does not arrive by the maximum delivery date, you can place your refund request within 30 days from this date.
We have no obligation to consider requests placed outside of these timeframes. You can view more about our policy here.